On behalf of Ol Talet Cottages we would like to welcome you. We are very pleased you have chosen to stay with us. Your reservation will be subject to the Rules and Regulations set out below. When you make your reservation, you will be deemed to have read, understood and accepted our Rules and Regulations.
1. MAKING A RESERVATION
Guests can contact us directly to make a reservation. You could either call us on +254 796 589 276, e-mail us at booking@oltaletCottages.com or fill out the form in our book now section that will send your inquiry to us. Upon confirming your dates an invoice will be sent to you. Please note that reservations are only valid when a 50% deposit has been made and until a deposit is received your dates can still be given away. After paying your deposit a deposit confirmation receipt will be issued to you via e-mail.
Please note: All Guests must provide their full name, valid phone number, and valid e-mail address for a booking confirmation to be forwarded.
We accept no responsibilities for bookings that are made by unauthorized travel agents. Also, travel agents are obligated to contact the Ol Talet booking department to confirm the availability of dates and rates offered.
Travel agents should contact Ol Talet Cottages before advertising our property with the aim of making sales.
Official Rates are to be viewed on the Ol Talet Cottages website and official social media pages only. The prices indicated on the Ol Talet Cottages website are non-negotiable. Service charges are included in the rate policy. However, our cooks are paid separately, in person.
3. PAYMENT METHODS
Payments may be made via Safaricom’s M-Pesa through the phone number / pay bill provided on the invoice.
3.2 Bank transfer
Guests have the option of arranging a bank transfer, however, please notify the management via e-mail or phone if you wish to pay via this method. Please provide your full name, bank name, payment date and payment confirmation number so that we can track your payment.
4. CANCELLATIONS AND REFUNDS
You should make any cancellations or amendments to your reservation using the same channel through which you booked, either via e-mail or by telephone. Refunds are not offered in case of:
•Early checkouts (due to the above or any other circumstances deemed to be beyond management’s control).
The management will strive to minimize any disruptions or discomfort to guests under these conditions.
5. GUEST POLICY
Only the maximum number of guests listed for each accommodation will be allowed to stay, any extra occupants (even infants and children) must be pre-arranged. Ol Talet Cottages management do not allow any day guests, only those paying to use the facility. Management reserves the right to turn back and/or evict any unwanted persons from the facility. Breaching the guest policy may result in your booking being cancelled or terminated early.
In any event that the guest has stated that they will be exceeding the maximum capacity of each cottage by one or two persons, an extra cost of Ksh 5,000 per day will need to be paid by the extra guest or person who has made the booking. Kindly note that the decision to accept an extra guest, despite the option of additional pay, remains with management. Management reserves the right of admission.
6. RESERVATION VALIDITY
Reservation confirmations in the form of deposit receipts are provided for all bookings made; please keep your deposit receipts as it may be requested by the caretaker upon arrival. A deposit receipt will only be produced upon the payment of a minimum 50% deposit.
The deposit receipt includes; your basic personal details, dates of stay, the amount you have paid and your balance, room rates, and the number of guests. In the event of discrepancies, alterations, or modifications between the guest’s confirmation and our official records, Ol Talet Cottages
official records shall prevail. Tampering with reservation information is strictly prohibited.
7. PHOTOGRAPHY AND VIDEOGRAPHY
We do not allow the use of photos or videos taken on Ol Talet Cottages property for self-promotion, personal businesses, blogging, or vlogging without the express knowledge and permission of management.
Additionally, we do not allow the use of our facilities for unauthorized professional or commercial photography or videography (advertising shoots, model/fashion shoots/ filming and etc.).
Guests may shoot non-commercial photography or video for their own personal use (with no professional equipment, lighting, etc.) on the property but should be mindful of the privacy and well-being of other guests in the area.
Professional photography/videography will only be allowed if Ol Talet Cottages Management has given their permission before the shoot.
Kindly note that unauthorized professional photographers/videographers who are not guests of Ol Talet Cottages will be asked to leave the property immediately.
The management does not accept responsibility for any injury or death howsoever caused within the premises at the pool area or anywhere else on the property. Please note that the property has rocky and rough terrain, wild animals including snakes, fully glass windows, low railing (and sometimes no railing) in elevated areas.
Please take caution as some of the floors and rocks on pathways and steps can be slippery or loose.
Please look at our safety precautions around the pool area here.
9. THE SWIMMING POOL
The swimming pool is a common facility shared amongst all the Cottages and thus, guests are required to respect all other users by:
• Keeping noise to a minimum.
• Desisting from unruly and inappropriate behavior of any kind.
• Sharing the pool (particularly the Jacuzzi) by allowing the other guests time in the jacuzzi.
• No diving in the pool as it is shallow and can result in your injury.
• No carrying of towels, glasses, or utensils from the Cottages to the pool area.
• Strictly no jumping from the upper pool to the lower pool or from any elevated area into the pools.
• Children at no time should use the pool area without an adult’s supervision.
The swimming pool area has NO lifeguard and thus swimming or any other activities, are undertaken entirely at the guest’s risk. Please note in order for guests to fully appreciate our stunning views, the raised decks are un-railed therefore there is risk of serious injury or worse. Please also be careful not to slip around the pull area.
Our pool times are STRICTLY between 8 am and 8 pm. Guests are not allowed around the pool area past 8 pm for their personal safety.
10. MISSING ITEMS AND DAMAGES
Although Ol Talet management takes every possible step to ensure the safety and security of all guest’s possessions, final responsibility for these items lies with the guest. Please ensure all your possessions are accounted for during check out. No items of any kind that are the property of Ol Talet Cottages are to be carried away from the Cottages as this is strictly forbidden and will be considered as theft and is an actionable offense.
Any items left behind by the Guest at Ol Talet Cottages, shall be returned on request of the guest and will be returned at the guest’s expense. Missing items will be stored for three months before disposal.
The guest should immediately notify our staff of any loss, damage or destruction of any item as soon as possible. All breakages and damages are chargeable. Additionally, the management holds the person who made the initial booking responsible for the payment of any breakages and management.
Indecent behavior including nudity, immorality, drunkenness, violence, prostitution, or any conduct deemed to be illegal or inappropriate is strictly forbidden on the property. Any behavior that is deemed by management to fall under the above will result in your eviction from the property and depending on the seriousness of the act committed, legal action.
Consumption of illegal substances is STRICTLY prohibited. If you are found to be in the possession of illegal substances or using illegal substances, the management has the right to evict guests from the property.
Our staff at Ol Talet Cottages is also expected to be treated respectfully and guests should be mindful that our staff hours are strictly between 8 am and 9 pm.
If you plan to travel with your pet, you will need to confirm directly with the management. Management accepts no responsibility for the pet at any time and guests should always watch over their pets to ensure their safety and that they do not disturb any other guests on the property.
Please note the following:
• No large pets are allowed.
• The species of pet needs to be confirmed by the guest.
• Only 1-2 small dogs are allowed. They must be house trained and not at all aggressive.
• Please bring a dog basket or alternative item for your dog to sleep in.
• You will be liable for any damage caused by your dog(s).
• You must collect and dispose of any mess and excrements left by your pet in a disposable plastic bag. You should provide your own disposable plastic bag for this purpose.
13. CHECK-IN AND CHECK-OUT
In order to avoid complications with incoming guests, please strictly adhere to the following Check-In and Check-Out times below. Late checkout is to be pre-arranged with management and can only be offered if they are no incoming guests on your day of departure.
• Check in: 11:00 AM
• Check out: 10:30 AM
In the event of breach of these Rules and Regulations Ol Talet Cottages may refuse to provide further services to the person who breaches them.