Dear Guest,
On behalf of Ol Talet cottages we would like to welcome you. We are very pleased you have chosen to stay with us. Your reservation will be subject to the Cancellation and Refund Policy set out below. When you make your reservation whether via e-mail or telephone, you will be deemed to have read, understood and accepted the cancellation policy outlined below.
Refund Policy
The percentages outlined below are levied against the full booking amount or deposit. All reservation deposits (typically 50% of total booking cost) and full booking amount are subject to the below:
30 days prior to arrival date: 100% refund.
15-30 days prior to arrival: 80% refund
7-15 days prior to arrival: 50% refund
0-7 days prior to arrival: the entire deposit or full booking amount is NOT refundable.
Cancellation Fee
Reservation cancelled less than 24 hours to the booking start dates will be levied a cancellation fee of Ksh 5,000, in addition to the reservation deposit or full booking amount being withheld.
Please note: Guests must cancel the booking made via the same platform it was processed. i.e. phone or email. Refunds will be processed via the same payment channel as the deposit was made, without management incurring any transaction fees.
Management will attempt to process any refunds as soon as possible.